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A seamless transition to Smart

Delivering smarter benefits to you in a simple and rewarding way.

You may know that Grampians Health recently appointed SmartTM as its salary packaging provider. We are excited to be delivering smarter benefits to you and your employees in a simple and rewarding way.

Our priority is ensuring you have an easy and seamless transition of your salary packaging arrangements.

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Important dates

To ensure a smooth transition please make a note of the following key dates.

20 March 2025
Last pay with current provider.
1 April 2025
Salary packaging commences with Smart.
3 April 2025
First pay with Smart.
Early April
Any unpaid claims under with your current provider will be loaded to Smart accounts.
28 May 2025
Any remaining balance added to Smart account.

If you need more information during the transition to Smart, click the link to reserve a spot in one of our webinars.

Your salary packaging card

If you have included a salary packaging card for living expenses and/or meal entertainment in your salary packaging, this will automatically be replaced by a Smart Salary Packaging and Meal Entertainment card. Your existing card will be cancelled on 31 March 2025 and any remaining funds will transfer over to your new card on 28 May 2025.

To avoid any delay in receiving your funds, we recommend you try to clear your balance before your card is closed.

Your new Smart card works in the same way as your current card. We will email you with full details of your new card.

Smart Salary Packaging Card

The Smart Salary Packaging and Meal Entertainment Card is a prepaid, reloadable Mastercard issued by EML Payment Solutions Limited ABN 30 131 436 532 AFSL 404131. Please consider if this product is right for you. Read the Product Disclosure Statement (PDS) and the Target Market Determination relating to this product before making any decision. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Your novated lease

If you are transitioning from AccessPay your leasing arrangements will remain unchanged. The details of your novated lease will be transferred to your new Smart account.

If you have an existing novated lease with another provider, your leasing contract will continue, and the administration of your lease will transfer to Smart.

Existing fuel cards will be cancelled on  31 March 2025 and replacement cards will be sent. Your cards should arrive before your existing ones are cancelled, but if you have not received your cards and you need to fill up with fuel, please keep the receipt from the service station, log in to your Smart account and follow the steps to make a claim for a reimbursement.

If you have Roadside Assistance, it will be cancelled on  31 March 2025 and replaced with Smart Roadside Assistance provided by NRMA.

If you have comprehensive insurance cover with your current provider, it will be cancelled on  31 March 2025 and replaced with comprehensive insurance from Vero Insurance, a member of the Suncorp group, unless you decide to source your own comprehensive insurance.

We will email you with full details of the changes to your leasing products.

Before your vehicle lease is due to end, we will contact you to discuss the options available to you. If you do not want to wait and would like to start talking to us about a new lease, you can contact us by calling 1300 476 278.

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Smartsalary Pty Ltd (ABN 24 096 796 100) is an authorised representative (AR number 000284495) of BMS Risk Solutions Pty Ltd (BMS) (ABN 45 161 187 980, AFSL 461594) in connection with the motor vehicle insurance only.  The motor vehicle insurance is provided by AAI Limited trading as Vero Insurance (Vero) (ABN 48 005 297 807, AFSL 230859) and is issued under a binder arrangement with Vero. When acting under a binder BMS acts as agent for the insurer and not as your agent.

Why Smart?

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Award Winning

Our teams have been recognised for the way we add value for clients and customers and for our approach to business, with awards for service excellence, innovation and as an employer of choice.

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We make it simple

We're Australia’s leading salary packaging provider. From benefit selection to account setup and maintenance, we can help.

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You can count on us

We support over 490,000 employees from various industries and organisations across Australia, so they can enjoy more of their salary.

Frequently Asked Questions

When is the last day I can submit eligible claims to my current provider?
Do I need to contact Smart to transfer my salary packaging?
When will my salary packaging transition to Smart?
What will happen to my salary packaging card?
What will happen with any existing balances in my account?
Will there be any interruption to the payment of my rent/mortgage benefit?
Will my salary packaging deductions change?
Will my payment or bank details change?
What will I need to do about transferring my existing lease over to the new service provider?
Does Smart have a salary packaging app?
Will there be any sessions scheduled for employees to attend to understand the benefits of salary packaging?

Important information

Smart recommends that before entering into any salary packaging arrangement, you should consider your objectives, financial situation and needs, and obtain appropriate legal, financial or other professional advice based upon your own particular circumstances.